Last Updated: February 26, 2026


TERMS OF SERVICE


ACCEPTANCE OF TERMS

These Terms constitute a legally binding agreement between you (“User,” “Customer,” or “you”) and Client Experience Institute LLC /dba/ Client Experience Group™ (“Company,” “we,” “us,” or “our”), headquartered at 6100 Oak Tree Blvd., Suite 200, Cleveland, Ohio 44131 USA.

 

By accessing or using our websites, portals, courses, or services (collectively, “Services”), you confirm that you have read, understood, and agree to be bound by these Terms and all applicable laws. If you do not agree, you must not use our Services.

 

You represent that you are at least the age of 18 or majority in your jurisdiction and legally capable of entering into binding contracts.


DESCRIPTION OF SERVICES

We provide professional education courses, coaching, training programs, enterprise learning solutions, consulting-related learning, digital documents, and downloadable materials for individuals and organizations worldwide.

 

Courses and Services are for training and informational purposes only and do not constitute legal, financial, or professional advice. Services may be modified, updated, suspended, or discontinued at any time without liability.


CERTIFICATION DISCLAIMER

Completion certificates (if provided) indicate course completion only and do not represent professional licensure or qualification.


PLATFORM PROVIDERS AND THIRD PARTIES

Our Services may integrate third-party providers including hosting platforms (i.e., Thinkific Labs Inc.), payment processors, analytics tools, or communication systems. These third parties operate independently and maintain their own terms and privacy policies. We are not responsible for third-party systems, downtime, or policies.


USER ACCOUNTS

To access certain Services, you may be required to create an account. You agree to:


We reserve the right to suspend or terminate accounts for violations, suspected fraud, or misuse.


PAYMENT TERMS

Payments are securely processed through Thinkific and its processors (such as Stripe or PayPal). We do not store full payment credentials. You authorize all charges incurred through your account. Failed payments may result in suspended access.

 

Enterprise clients may be invoiced according to separate written agreements.


TAXES AND INTERNATIONAL TRANSACTIONS

You are responsible for all applicable taxes, duties, VAT, GST, digital service taxes, or similar governmental charges. Where required by law, we may collect and remit taxes on your behalf. Cross-border purchases may be subject to exchange fees or bank charges imposed by your financial institution.


NO REFUND POLICY

Due to the immediate access and digital nature of our content, all purchases are final and non-refundable unless required by law or explicitly stated otherwise. Chargebacks filed without contacting us first may result in permanent account termination and collections action.


LICENSE AND INTELLECTUAL PROPERTY

All content, methodologies, systems, frameworks, videos, audio, documents, course materials, and proprietary models are owned exclusively by the Company and protected by copyright, trademark, trade secret, and international intellectual property laws.

 

You receive a limited, revocable, non-exclusive, non-transferable license solely for personal or internal business learning purposes. You may not:

 

If you choose to provide feedback including any ideas, suggestions, concepts, processes, techniques, questions, answers, and other comments related to our Services, website, proposed services, documentation or business (“Feedback”), we will own and may use such Feedback without any restrictions and obligations to you, and you hereby waive any claim you have to ownership, compensation, monetary or otherwise.


AI AND DATA USAGE RESTRICTIONS

You may not use our content, materials, or systems to train or develop artificial intelligence, machine learning models, datasets, or automated systems without prior written authorization. Unauthorized dataset extraction, scraping, or model training is strictly prohibited.


ENTERPRISE LICENSE COMPLIANCE

Organizations purchasing enterprise licenses agree to comply with seat, user, and usage limits. We reserve the right to audit enterprise usage with reasonable notice. Non-compliance may result in retroactive fees, suspension, or termination.


ACCEPTABLE USE POLICY

You agree not to:


We may suspend access immediately for violations.


PRIVACY AND DATA PROTECTION

Use of our Services is also governed by our Privacy Policy. We process personal data in accordance with applicable laws, including where applicable, United States federal and state privacy laws, the California Consumer Privacy Act as amended (CCPA/CPRA), the EU General Data Protection Regulation (GDPR), UK GDPR, Canada’s PIPEDA, and other international privacy regulations. We rely on lawful bases such as contract performance, legitimate interests, legal obligations, and consent where required. 

 

INTERNATIONAL DATA TRANSFERS

If you access Services from outside the United States, you acknowledge that your information may be transferred to and processed in the United States or other jurisdictions that may not provide equivalent data protection laws.


DISCLAIMER OF WARRANTIES

Services are provided “AS IS” and “AS AVAILABLE.”

We disclaim all warranties, express or implied, including:


We do not guarantee professional, business, educational, or financial outcomes.


LIMITATION OF LIABILITY

To the maximum extent permitted by law, the Company shall not be liable for:


Maximum liability is limited to amount paid for the Services. 


INDEMNIFICATION

You agree to indemnify and hold harmless the Company and its officers, employees, contractors, and affiliates from any claims, damages, losses, liabilities, or expenses arising from:


FORCE MAJEURE

We are not liable for delays or failures caused by events beyond reasonable control, including but not limited to natural disasters, cyberattacks, power outages, governmental actions, strikes, platform outages, or telecommunications failures.


ARBITRATION AGREEMENT

Any dispute arising from these Terms shall be resolved through binding arbitration administered by the American Arbitration Association in Ohio. You waive the right to jury trial or participation in class actions to the fullest extent permitted by law. If arbitration is found unenforceable, disputes shall be resolved exclusively in courts located in Ohio.


GOVERNING LAW

These Terms are governed by the laws of the State of Ohio, United States, without regard to conflict-of-law principles.


EXPORT AND SANCTIONS COMPLIANCE

You may not use our Services if you are located in a country subject to U.S. government embargo or are on any U.S. sanctions or restricted-party list. You agree to comply with all export control laws.


TERMINATION

We may suspend or terminate access immediately if:


Upon termination, your license ends immediately.


MODIFICATIONS TO TERMS

We may update these Terms periodically. Updates become effective upon posting. Continued use of Services constitutes acceptance of revised Terms.


ELECTRONIC COMMUNICATIONS CONSENT

You consent to receive electronic communications from us including notices, agreements, disclosures, and transactional messages.


ASSIGNMENT

You may not assign or transfer rights under these Terms without written consent. We may assign these Terms without restriction.


SEVERABILITY

If any provision is deemed invalid or unenforceable, remaining provisions remain in full force.


NO WAIVER

Failure to enforce any provision shall not constitute waiver of that provision or any other.


SURVIVAL

Provisions relating to intellectual property, limitations of liability, arbitration, indemnification, and governing law survive termination.


ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and the Company and supersede all prior agreements regarding the Services.


CONTACT INFORMATION

Email: [email protected]

Client Experience Group™

6100 Oak Tree Blvd., Suite 200

Cleveland, Ohio 44131 USA

Websites: clienteg.com | training.clienteg.com